Transparent Pricing: Taxes Included, With Complimentary Delivery Throughout Canada & USA.
❤️🧡💛💚💙💜🩷💜💙💚💛🧡❤️
Transparent Pricing: Taxes Included, With Complimentary Delivery Throughout Canada & USA. ❤️🧡💛💚💙💜🩷💜💙💚💛🧡❤️
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The home should be the treasure chest of living.
— Le Corbusier
Let’s talk about returns. Policies are usually full of cold, rigid jargon, but here at Froh Collective, we believe even the logistical side of your home should come with a soft landing. We want to make sure the process of curating your space doesn't cause an unnecessary cortisol spike.
Here is exactly how our return process works, with total transparency:
Our Return & Replacement Policy
Damages and Manufacturing Errors
We know that sometimes the mail system is less than kind to packages, or a rare printing error slips through. If your artwork arrives damaged in transit or has a manufacturing defect (like a smudge or a severe colour issue), please don't stress. We will make it right. We will seamlessly arrange for a replacement to get to you.
General Returns
To keep our environmental footprint small and the quality exceptionally high, every single print is custom-made to order just for you. Because of this, we highly encourage you to double-check your measurements before checking out so the art fits your space exactly as you envision.
However, we are all human, and sometimes a piece just doesn't feel right once it's in your space. If you need to initiate a return for a change of heart or a wrong size, we can accommodate that. In these cases, please note that the return shipping costs will be borne by the customer.
How to Process a Return or Replacement
If you need help with an order, please take a deep breath, and then follow these steps:
Email Us: Reach out to us at care@frohcollective.com. Include your order number, a brief description of the issue, and if the item is damaged or defective, please attach a few clear photos of the print and the packaging it arrived in.
The Soft Landing: I will review your request and get back to you with the next steps. Once your return is granted, customer service will provide you with the correct return shipping address depending on your location.
The Timeline: To process your refund or replacement, the returned item must be received back at the provided address within 30 days after your return request is granted.
If you have any questions before you order, please reach out. We want you to feel entirely safe and confident bringing this art into your home.